e-mentor :: Outsourcing in recruitment: the employers' perspective

» E-mentor nr 3 (95) / 2022 » Outsourcing in recruitment: the employers' perspective

Outsourcing in recruitment: the employers' perspective

Jolanta Walas-Trębacz

Abstract

The aim of the article is to show the scope and importance of outsourcing in increasing the effectiveness of recruitment in organisations that implement it. The theoretical part of the article explains the concept and how recruitment outsourcing fits in with other HR functions, as well as the reasons for the interest in its implementation and the possible results. The empirical part, however, presents the results of own research conducted among 85 employers via a questionnaire using the CAWI technique. The aim of the research was to identify the scope of outsourcing in recruitment and assess the level of its effectiveness. The presented results show a significant improvement in the effectiveness of recruitment thanks to outsourcing, among others in terms of quality, costs, speed of process implementation and a high level of employer satisfaction.

Keywords: outsourcing, outsourcing HR, recruitment outsourcing, types of recruitment outsourcing, recruitment outsourcing models

References

Amen, U. (2010). Outsourcing of recruitment and selection is beneficial for an organization. Individual analysis of ten banks including local and multinational. Interdisciplinary Journal of Contemporary Research in Business, 2(5), 355-383.
Bansal, A. (2014). Emerging role of Recruitment Process Outsourcing in MNCs. International Journal of Scientific and Research Publications, 4(3), 1-3. https://www.ijsrp.org/research-paper-0314/ijsrp-p2780.pdf
Barrar, P. i Gervais, R. (2006). Global outsourcing strategies: an international reference on effective outsourcing relationships. Gower Publishing Company.
Bąk-Grabowska, D. i Jagoda, A. (2009). Outsourcing funkcji personalnej - przesłanki i konsekwencje jego zastosowania. Przegląd Organizacji, 3(830), 29-32. https://doi.org/10.33141/po.2009.03.07
Bhaker, S. (2020). Recruitment process outsourcing: a literature review. International Journal of Advanced Science and Technology, 29(2), 3299-3325. http://dx.doi.org/10.13140/RG.2.2.24338.81601
Bercoult, M. (2006). Outsourcing - The benefits and the risks. Human Resource Management Review, 16(2), 269-279. http://dx.doi.org/10.1016/j.hrmr.2006.03.011
Bieniok, H. (red.). (2006). System zarządzania zasobami ludzkimi przedsiębiorstwa. Wydawnictwo Uniwersytetu Ekonomicznego w Katowicach.
Blakemore, J. (2014). Bill sends shockwaves through RPO world. Recruiter, 24, https://issuu.com/redactive/docs/recjune14
Cappello, S. (2011). Getting the next level of benefits from RPO. Strategic HR Review, 10(1). https://doi.org/10.1108/shr.2011.37210aae.002
Cook, M. F. (2003). Outsourcing funkcji personalnej. Wolters Kluwer.
Coculová, J. (2011). Recruitment process outsourcing. Acta Technologica Dubnicae, 1(2), 46-53. https://doi.org/10.1515/atd-2015-0045
Cullen, S. (2009). Service level agreements. Module 10 of the outsourcingtoolset. The Cullen Group.
Dinu, A. M. (2015). The risks and benefits of outsourcing. Knowledge Horizons - Economics, 7(2), 103-104. https://www.orizonturi.ucdc.ro/arhiva/khe7nr2/Dinu1.pdf
Focus on Business. (2017, 3 lipca). RPO - Recruitment Process Outsourcing. https://focusonbusiness.eu/pl/wiadomosci/rpo-recruitment-process-outsourcing/9144
Focus on Business. (2019, 19 lutego). Rok 2018 - dalszy rozwój rynku pracownika i nowe wyzwania dla pracodawców. https://focusonbusiness.eu/pl/wiadomosci/rok-2018-dalszy-rozwoj-rynku-pracownika-i-nowe-wyzwania-dla-pracodawcow/10528
Forbes, M. (2021). Recruitment for now. The Global Recruiter, Guide to RPO 2021, Tailored and Scalable, 22, 9, https://www.theglobalrecruiter.com/wp-content/uploads/2021/06/RPOSpecial_GR22_2021_digital.pdf
Grudzewski, W. M. i Hejduk, I. K. (2004). Metody projektowania systemów zarządzania. Wydawnictwo Difin S.A.
Hauser, S. G. (2011, 25 lutego). Recruitment outsourcing is the wave of the present. Workforce Management. https://workforce.com/news/recruitment-process-outsourcing-is-the-wave-of-the-present
Daly, C. (2019, 1 lutego). How outsourcing recruitment can save you time and money. Curran Daly + Associates. https://currandaly.com/how-outsourcing-recruitment-can-save-you-time-and-money/
Jamka, B. (2001). Dobór zewnętrzny i wewnętrzny pracowników. Teoria i praktyka. Wydawnictwo Difin S.A.
Johnson, G., Wilding, P. i Robson, A. (2014). Can outsourcing recruitment deliver satisfaction? A hiring manager perspective. Personnel Review, 43(2), 303-326.
Lima, D. (2020). The development of recruitment process outsourcing and impact in organizational culture (case of Kosovo). Journal of Management Information and Decision Sciences, 23, 499-506.
Maniu, I. i Maniu, G. (2009). A human resource ontology for recruitment process. Review of General Management, 10(2), 12-18. http://www.managementgeneral.ro/pdf/2_2009_2.pdf
Marcinkowska, E. (2017). Wpływ teorii kosztów transakcyjnych i teorii zasobowej na proces decyzyjny outsourcingu. Studia Ekonomiczne. Zeszyty Naukowe Uniwersytetu Ekonomicznego w Katowicach, 341, 220-229.
Marks, S. (2016, 16 lutego). The gap between what leaders want and what recruiters deliver. Harvard Business Review. https://hbr.org/2016/02/the-gap-between-what-leaders-want-and-what-recruiters-deliver
Mikołajczak, W. M. (2019). Nowe trendy w rekrutacji pracowników. Kwartalnik Naukowy Uczelni Vistula, 4(62), 70-88. https://doi.org/10.34765/kn.0419.a06
Mosca, J. B. i Bordelon, G. R. (2017). Human resource managers detect management & legal disadvantages to outsourcing. Business Management and Economics Research, 3(2), 8-17.
Nowakowski, Z. (2012). Outsourcing funkcji personalnej w zarządzaniu organizacją. Nowoczesne Systemy Zarządzania, 7(1), 183-196. https://doi.org/10.5604/18969380.1159235
Nowicka, K. (2016). Outsourcing w zarządzaniu zasobami przedsiębiorstwa. Wydawnictwo Difin S.A.
Ogólnopolskie Badanie Rynku Outsourcingu 2012. (2012). Randstad Payroll Solutions.
Piechnik-Kurdziel, A. (2010). Rekrutacja jako element outsourcingu funkcji personalnej. Zeszyty Naukowe Uniwersytetu Ekonomicznego w Krakowie, 807, 33-44. https://r.uek.krakow.pl/jspui/handle/123456789/1788
Pocztowski, A. (2008). Zarządzanie zasobami ludzkimi. Strategie - procesy - metody. Polskie Towarzystwo Ekonomiczne.
Rajasekhar, D., Pratyush, B. i Abhilash, P. (2017). Risks perceived regarding recruitment process outsourcing: stakeholder concerns. Journal of Global Operations and Strategic Sourcing, 10(1), 112-136. https://doi.org/10.1108/JGOSS-07-2016-0023
Raport ABSL. (2019). Sektor nowoczesnych usług biznesowych w Polsce 2019. https://absl.pl/pl/publikacje
Rynek usług HR 2020. (2021). Polskie Forum HR. https://polskieforumhr.pl/wp-content/uploads/2021/03/RAPORT_-RYNEK_USLUG_HR_2020.pdf
Rynek usług HR 2021. (2022). Polskie Forum HR. https://www.polskieforumhr.pl/wp-content/uploads/2022/03/Raport_2022_rynek_uslug_HR_2021.pdf
Sapeta, T. (2006). Zastosowanie koncepcji outsourcingu w zarządzaniu zasobami ludzkimi. Zeszyty Naukowe Akademii Ekonomicznej w Krakowie, 719, 79-95. https://r.uek.krakow.pl/bitstream/123456789/1627/1/122879281.pdf
Savino, D. M. (2016). Assessing the effectiveness of outsourcing human resources recruiting. American Journal of Management, 16(2), 17-22.
Shen, J. (2005). Human resource outsourcing: 1990-2004. Journal of Organisational Transformation & Social Change, 2(3), 275-296. https://doi.org/10.1386/jots.2.3.275/1
Shukla, S. i Khare, A. (2020). Recruitment process outsourcing latest trend and practices: Corporate case. Journal of Emerging Technologies and Innovative Research, 7(5), 797-806. https://www.jetir.org/papers/JETIR2005425.pdf
Stuss, M. M. (2012). Outsourcing personalny w sektorze usług. Zeszyty Naukowe Uniwersytetu Szczecińskiego. Ekonomiczne Problemy Usług, 95, 217-227.
Szukalski, S. M. i Wodnicka, M. (2016). Outsourcing - metodyka przygotowania procesów i ocena efektywności. Wydawnictwo Difin S.A.
The recruitment process outsourcing landscape. (2019). A People Matters, KellyOCG Study. https://www.kellyocg.com/siteassets/downloads/insights/workforce-trends/talent_aquisition_report_2019_final.pdf
Ustawa z dnia 20 kwietnia 2004 r. o promocji zatrudnienia i instytucjach rynku pracy (Dz.U. 2004 nr 99 poz. 1001). https://isap.sejm.gov.pl/isap.nsf/download.xsp/WDU20040991001/T/D20041001L.pdf
Walas-Trębacz, J. (2016). Wykorzystanie outosurcingu w doskonaleniu łańcucha wartości przedsiębiorstwa. Zarządzanie i Finanse, 14(2), 439-454.
Wallo, A. i Kock, H. (2018). HR outsourcing in small and medium-sized enterprises: Exploring the role of human resource intermediaries. Personnel Review, 47(5), 1003-1018. https://doi.org/10.1108/PR-03-2017-0066
Wehner, M., Giardini, A. i Kabst, R. (2015). Recruitment process outsourcing and applicant reactions: When does image make a difference? Human Resource Management, 54(6), 851-875. https://doi.org/10.1002/hrm.21640
Wesołowska, M. (2015). Restrukturyzacja przedsiębiorstwa a możliwości zastosowania outsourcingu w obszarze zarządzania zasobami. W S. Wawak i M. Sołtysik (red.), Współczesne trendy w outsourcingu (s. 143-154). MFiles.pl.
Ziółkowski, S. (2006). Alternatywne formy zatrudnienia pracowników. W L. Zbiegień-Maciąg (red.), Nowe tendencje i wyzwania w zarządzaniu personelem (s. 215-236). Wolters Kluwer.
Żugar-Glapiak, K. (2014). Outsourcing jako kierunek zarządzania procesami funkcji personalnej w organizacji. Prace Uniwersytetu Ekonomicznego we Wrocławiu, 355, 299-307. https://doi.org/10.15611/pn.2014.355.27