Rosario Sica, Federico Gobbo
Social network optimization: the case of BTicino

This paper shows how it is possible to mash the different components of knowledge management in a context where knowledge is produced informally by a community of practice spread in different locations. These components - from the sociological analysis of the network to the design and development of the support web 2.0 technology - are put together by the agile methodologies' philosophy. The principles of the agile methodologies are presented, along with their application to contexts different from software production, where they have grown originally. The lesson learned from this case-study of agile methodologies, as used by BTicino producer of industrial electrical equipment and domotics, will bring a comprehensive, multi-level organizational strategy of knowledge management within real situations.

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